The essential telephone system is designed to teach you the skills to become a master of the telephone. Once you have these master skills (and you will have practiced them over and over) you will find that you will enjoy working with the telephone PLUS your productivity and profitability will dramatically improve as a result of YOU being in more control. By becoming familiar with these Essential Telephone Skills YOU will be creating a great impression for your company every time. You will be continuously welcomed as a problem solver and not just a message taker or an order taker. These vital, simple, yet powerful skills will put you in control and help you become the master of the telephone in every situation. Comes in a Manual Format and workbooks for staff.